If you have reached retirement age then you may receive the Age Pension. This is a Department of Human Services payment which ensures you have an income during your retirement.
If you are an older person living in Australia then you may receive care or supports in your home, or within a supervised or supported residential facility. This is personal and/or nursing care to support you to stay as independent and healthy as you can be. These services can also assist you if you’re caring for someone older but do not replace specific carer supports and or payments.
Aged Care Act 1997
The Aged Care Act 1997 is the Commonwealth legislation that allows government funding to be provided for aged care services for older Australians.
Aged Care Assessment
When the My Aged Care department is evaluating your needs and eligibility, they may visit you to conduct a comprehensive face-to-face assessment.
Aged Care Assessment Team (ACAT or ACAS in Victoria)
When you are applying for a subsidised in-home care package, a team of health professionals, known as an Aged Care Assessment Team, (or ACAS in Victoria) will perform the necessary assessments with you on behalf of My Aged Care. An ACAT assessor may include a nurse, social worker, and/or other health professionals. ACATs can approve your access to residential care, Home Care packages, and other services including transition care and STRC.
Aged Care Client Record
Your Aged Care Client Record (ACCR) is the form completed by the Aged Care Assessment Team following your assessment. In includes information about your assessment and approval for you to receive a Home Care Package, transition care or help at home or to move into an aged care home.
Aged Care Complaints Commissioner
The Aged Care Complaints Commissioner is an independent statutory office holder responsible for providing a free complaints resolution service across Australia. You can contact the Complaints Commissioner if you wish to raise a complaint or concern about an Australian Government-subsidised aged care service. This includes services for residential care and residential respite care, Home Care Packages, Commonwealth Home Support Programme, and flexible care, including transition care and the National Aboriginal and Flexible Aged Care Programmes.
Aged care service
Aged care services, whether provided in your home or through residential or flexible care, are services that are designed to help you stay as independent as you can. You may be eligible to receive a subsidy from the Commonwealth Government to help cover the cost of aged care services, either through a Home Care Package or via the Commonwealth Home Support Programme.
Aged Care Standards and Accreditation Agency
An Australian Government statutory agency established under the Aged Care Act 1997 to ensure Australians receiving Australian Government subsidised aged care services receive a high quality of care.
Allied health support
If you have a minor health condition, allied health support services can assist you with services such as physiotherapy, speech pathology, occupational therapy, podiatry, nutrition and diet and exercise physiology.
An approved provider is an organisation that has been approved to provide residential care, home care or flexible care under the Aged Care Act 1997. If you receive a subsidy from the Australian Government to help pay for aged care services, the provider you choose must be an approved provider.
A carer is a person who plays a role in supporting another person with their ongoing needs. The carer can also be an aged care customer.
You are known as a care recipient if you receive care and support in physical tasks, personal or medical care, and/or social activities. This care may occur in your own home, community, or in an aged care home.
Carer support groups
Carer support groups can provide an opportunity to meet with other carers to share experiences, feelings and ideas and to express concerns and discuss problems. These groups also provide the opportunity for carers to take a break and socialise.
Charter of Care Recipients’ Rights and Responsibilities for Home Care
If you are receiving a Home Care package, you have rights and responsibilities. These are outlined under the Aged Care Act 1997 and are called the Charter of Care Recipients’ Rights and Responsibilities for Home Care.
When your contact the My Aged Care about access to aged care services, a contact centre staff member will create your Client Record. The client record will include your details (and carer or representative details), details about assessments and support plan, and information about service(s) received.
Commonwealth Home Support Programme (CHSP)
If you or your loved one needs help to stay at home and to be more independent in the community, then you may benefit from the Commonwealth Home Support Programme. The Commonwealth Home Support Programme provides a comprehensive, coordinated and integrated range of basic maintenance, support and care services for older people and their carers.
Eligible older people are people aged 65 years and over and Aboriginal and/or Torres Strait Islander people aged 50 years and over. From 1 July 2015 Commonwealth Home Support Programme combined together the Commonwealth Home and Community Care (HACC) Program, Planned respite from the National Respite for Carers Program (NRCP), Day Therapy Centres (DTC) Program and Assistance with Care and Housing for the Aged (ACHA) Program.
Commonwealth Respite and Carelink Centre
A Commonwealth Respite and Carelink Centre can provide information on carer support and respite services to the general public, carers, service providers, general practitioners and other health professions. During business hours they can be contacted on 1800 052 222. Outside standard business hours or if you require emergency respite support, call 1800 059 059.
A Comprehensive Assessment is an assessment that considers your individual care needs. This includes restorative, physical, medical, psychological, cultural and social needs. Comprehensive Assessments are undertaken by Aged Care Assessment Teams, for aged care services under the Aged Care Act 1997. Once the assessment is completed, the outcome is then sent to a Delegate for review and approval of care types under the Aged Care Act 1997. Subsequently you may be eligible to receive support via Permanent Residential Care, Low/High Residential Respite, Home Care Package or the Transition Care Programme.
By giving your consent, you are confirming your agreement for something to happen, something to be done or information to be held and shared.
Community Visitors Scheme (CVS)
If you have a Home Care Package, The Community Visitor Scheme can match you with a volunteer who can visit you regularly either in your home or in your community. In each state and territory a coordinator from a CVS organisation can work with you to find a suitable volunteer based on your interests, hobbies and background.
Consumer Directed Care (CDC)
Consumer Directed Care recognises your rights to have control over the way in which you receive services. This gives you more flexibility when it comes to deciding on the care and support that best meet your personal needs, goals, and preferences.
Continence Aids Payment Scheme (CAPS)
If you have incontinence, the cost of continence products may become a financial strain. However, you may be eligible to receive a payment from The Continence Aids Payment Scheme that could help pay for some of the cost of continence products. This payment is transferred directly into your bank account which means you will be able to choose the products are best for you and also when and where you purchase them from.
Counselling and support
When you are caring for a loved one, it’s not uncommon to feel isolated or overwhelmed. Counselling and support services provided by qualified professional counsellors can assist you when you need emotional support. The can also offer grief counselling, relationship guidance and help in managing your problems and concerns. These services can also assist by providing independent aged care advocacy and advice on protecting your rights as a carer.
Dementia Behaviour Management Advisory Services
Dementia Behaviour Management Advisory Services are available in each state and territory and offer support for people living with dementia, their carers, health professionals and care workers. If you are caring for a loved one living with dementia, their changing behavioural and psychological symptoms can be distressing and can have impact on quality of life. These are services available in each state and territory that can support you by providing help and advice.
A guardian is a person entrusted by law to make decisions on behalf of another person who may be unable to make them for themselves. The guardian can make lifestyle decisions such as where the person should live or give consent for the person to receive medical, dental or other health care services. A guardian may be a friend or family member but if this is not possible a guardianship board or tribunal may appoint one on your behalf. The rules on guardianship vary from state to state.
Home Care Packages
A Home Care Package is a subsidy provided to an approved provider (such as KinCare) by the Australian Government Home Care Packages Program to help pay for the costs of in-home aged care services to allow people to stay independent in their own home as long as possible.
There are four levels of home care packages designed to give the care needed:
Level 1 – supports people with basic-care needs
Level 2 – supports people with low-level care needs
Level 3 – supports people with intermediate-care needs
Level 4 – supports people with high-level care needs