Switch to experience the Enrich difference

At Enrich, we provide home care that understands you, by providing consistency, flexibility and personalisation. If you are not happy with your current provider, switch to experience the Enrich difference.

By switching to Enrich, you gain access to our local care team, flexible package offerings and access to our Community Connections program offering cruises, lunches and more – all through your approved package.

If you’re not completely satisfied, we’ll even help you switch back!

That’s the Enrich difference.

Our 5-step guide to making your home care switch

We understand that everyone has different needs and expectations for their home care. Maybe you’re unhappy with the home care services you are receiving. Maybe the fees are too expensive for what’s provided. Or maybe you feel like you could be getting more out of your home care package.

You’re never ‘stuck’ with one provider

Thanks to changes to home care introduced by the Federal Government in early 2017, you are now completely in control of who provides your home care services. So if you want to change your provider, you can do so at any time – just like switching your telephone company or energy provider. But while you now have much greater choice about the living services you want for yourself or your loved ones, the task of actually switching may seem daunting or overwhelming. Thankfully, it doesn’t have to be that way.

We’ve put together an easy-to-follow five-step guide to helping you switch home care providers:

1.  Compare and shortlist approved providers

The most important element of a home care provider is finding one that will fully meet your needs. So get your switch plan started by comparing all the potential providers and then whittling it down to a shortlist of three. Write down exactly what you want out of your new provider – when you speak to them over the phone or in person, this will make your final decision much easier. If you’re unsure what services are available near you, visit My Aged Care or call them directly on 1800 200 422

2.  Break down fees by hours

Home care fees can often appear confusing, so the easiest way to assess the packages on offer is to break down those fees into the hours of actual services you will receive.

Before getting into the numbers, though, ask yourself what’s most important to you and your family:
• Would you prefer a provider that offers a slightly less expensive hourly rate?
• Is the rate less important to you? Would you prefer to get significantly more hours of services for the overall cost?
• Does the provider offer the breadth of services you desire in home care?

The cheapest option might appear most appealing on first look, but it may not be the ideal provider for your needs.
Look closely at what kind of services you would get for those fees, then ask the provider: what is the maximum number of hours I can get per week of the services I want without having to pay any top-up or daily fees?

Once you get those numbers organised, you’ll have a much better idea of the cost-to-services ratio.

3.  Agree on a start date with your new provider

Congratulations, you’ve decided on your new home care provider! But there are still a few loose ends to tie up. First is agreeing on a start date. Speak with your new provider and discuss when it would be most appropriate to begin home care, taking into account any current plans you may have for travel or family visits. It’s also essential that you mention the end date with your current (soon-to-be former) provider, as your new provider will only begin offering services after this time.

4.  Let your current provider know you are leaving

Contact your current home care provider by telephone, email or mail to explain that you are leaving. You will need to agree on a ‘cessation’ date, or service end date. Also make note of any potential exit fees that may be in your current package.

5.  Get your referral code reactivated

Finally, call My Aged Care on 1800 200 422 and let them know that you have cancelled your current provider’s services. You will then receive a referral code, which you need to give to your new provider. They need this code not only to retrieve your information and get you started, but also so they can be paid the Federal Government’s home care subsidy.

Make sure you write down your referral number and keep it somewhere safe. You can’t switch providers without it!

Ready to make the switch?  Call our friendly Home Care advisers on 1300 20 20 03