Terms and Conditions for ‘Quick Start’

  • All services and service times are subject to availability
  • Services must be purchased under the Quick Start holiday special in a 5 hour block for the discount to apply
  • Quick Start 5 hour blocks must be used within one month of purchase. Unused hours will not carry over to the next month
  • Quick Start hours can be purchased as a gift for someone else, however once hours commenced, are not transferable
  • Available Quick Start services include personal care, domestic assistance, transport, social support, meal preparation and respite
  • GST is applicable on all services except personal care
  • All services must be provided by an Enrich staff member
  • This offer is not available in conjunction with any other offers
  • The preferred method of payment for Quick Start is direct debit, otherwise services under Quick Start will be charged in arrears monthly by the participant’s nominated payment method
  • The first set of hour blocks under Quick Start expire March 31 2019. For example, the hours will need to be utilised on or before March 31 2019. Following March 31, participants can continue to use the Quick Start program and the validity period for the hour packs purchased will be the respective calendar month
  • Services valid under Quick Start can be scheduled anytime between 7 am and 6 pm between Monday and Friday
  • Weekends and public holidays will incur additional charges, please ask for full fees and charges
  • The Enrich cancellation policy applies where services cancelled less than 24 hours before the scheduled time incur full charges
  • For transport and social support services which involves travel outside of the home, an additional kilometre charge applies at the rate of $1.10 per kilometre