Enhancing the client experience with technology

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18th Jun 2018 | | ENRICH LIVING

Enrich Living Services (Enrich) has partnered with home care software platform provider, AlayaCare. Together, Enrich and AlayaCare plan to deliver an innovative end to end client information, health and experience management solution to home care clients and their families. The partnership promises to enhance client experiences with real time service management, remote health solutions, rostering and scheduling optimisation, app connectivity, and will allow much greater transparency and visibility for participation by clients and their families through its portal capability.

Changes to legislation in Australia and the introduction of Consumer Directed Care has led to greater choices for aged and home care consumers and their families. Providers need to re-think how to provide services to best meet the changing expectations and growing demand of an ageing population to spend their twilight years in their own homes. Innovative providers like Enrich are turning to technology to better assist their clients as they explore their new choices and how to best enhance the day to day delivery of personalised home support services.

“We’re very proud to establish this partnership with Enrich Living Services,” said Adrian Schauer, Founder and CEO of AlayaCare. “We’re excited to expand our presence in the Australian market and look forward to working together to bring client-centric home care experiences to a new level”.

Enrich is the first nationally based and largest Australian home care provider to partner with preeminent home care technology specialist AlayaCare in Australasia. Enrich Living Services Chief Operating Officer, David Cox is excited about the partnership and benefits for clients and their family members.

“We are thrilled to be working with a specialist home care technology platform focused on best managing the information unique to the delivery of personalised care in a home care setting.”

“There is great synergy between AlayaCare and Enrich Living Services to deliver highly personalised, flexible support and care solutions that meet changing needs and result in meaningful health and lifestyle outcomes for our clients,” Mr Cox said.