Corporate Information

The Enrich story

Enrich Living Services began in 2018 as a response to what our clients were telling us they wanted most. More and more people are choosing to stay at home as they get older but for the majority of us, an independent home life is about so much more than meeting a person’s care needs.

Our clients told us that it was important to feel a sense of belonging, control, to give back to friends, family and the community, to thrive socially and to occupy their lives with meaningful interactions to live fulfilling and independent lives. So the idea of ‘living services’ was born.

Enrich is focused on helping individuals, families and couples where it really matters to them – personalising living services to support meaningful, rewarding, healthy and inspired lives. Read Frank and Elaine’s story.

How to share your feedback

We value your feedback on our services, and continually review and improve our service delivery based on this feedback. We encourage you to talk with a team member if you have a comment, complaint, compliment, concerns  or suggestion for improvement. You have the right to engage an advocate to support you in raising comments and complaints with our organisation and our staff are able to assist you with this.

To ensure we are meeting your needs, we regularly seek and monitor feedback via:

  • Client satisfaction surveys
  • The ongoing collection of verbal and written suggestions
  • The reviewing and monitoring of complaints and compliments
  • The reviewing and monitoring of your satisfaction with a complaints experience.

To share your feedback, you can:

  • Speak to any member of our team. Call us on 1300 20 20 03
  • Complete our online feedback form
  • If you are a client, it is best to call your client services manager directly
  • Mail to Governance Services, Enrich Living Services PO Box 1216 West Leederville WA 6901

Complaints can be made anonymously if you prefer not to be named. However, this may limit our ability to address specific concerns. If you feel your concerns have not been addressed adequately, we encourage you to contact our chief operating officer on 1300 20 20 03 or email our governance team using the online feedback form.

For more information, please ask for a copy of our Compliments and Complaints Policy.

Whistle Blower’s Policy

Enrich Living encourages the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct and will ensure that those persons who make a report shall do so without fear of intimidation, disadvantage or reprisal under the Enrich Whistle Blower’s Policy.

Contacting external agencies

If you are not satisfied with our response to any comment or complaint, or if you prefer to deal with a third party, you may wish to contact an external complaints or advocacy organisation:

Australian Aged Care Complaints Commissioner

Phone Toll Free 1800 550 552 | Mail to Australian Aged Care Complaints Commissioner GPO Box 9848 (your capital city and state/territory)

National Aged Care Advocacy Program

Phone Toll Free 1800 700 600

Our commitment to your privacy

We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), other applicable privacy laws and related program standards.

Read our Privacy Policy to see how we ensure our clients’ information is protected.

Our people

The Enrich team is made up of a variety of skilled and passionate home, aged care and health professions who share the one vision – to make a difference in the lives of our clients.

If this sounds like you, please check our latest job vacancies before getting in touch.

Approved provider

Enrich Living Services is a national approved provider of Government subsidised services. This means we meet national accreditation standards. We are audited regularly against a number of standards, including the national ‘Common Care Standards’ through the Australian Aged Care Quality Agency (AACQA).

As an approved provider, we are recognised and eligible clients are subsidised through the following Government bodies:

  • Department of Health
  • Department of Veteran’s Affairs
  • Home and Community Care / Commonwealth Home Support Program
  • Disability Services (including state based disability services and NDIS).

Accessibility of information

Enrich is committed to ensuring our resources and services are accessible to those wishing to utilise them. We hold high regard for the needs of users with special needs such as those with vision or hearing impairments and those with cognitive and learning limitations and appreciate that our content may be accessed from a multitude of devices including mobile phones.

Our website has been designed to offer greater accessibility to a wider range of users and software agents. Our website meets Level A standards and some aspects of Level AA of world standards (based on the international Web Content Accessibility Guidelines).

Most content is available in an alternative format. For example, text content can be read audibly by a web/screen reader. Additionally, you can use our text size tool (located top right hand side of this website) to make the text on this site larger, as well as translate all pages into your preferred language using the Google Translator tool (please select your preferred language from the left hand side menu).

If you cannot find the information you need, please contact us.