Welcome to ‘Enrich Living Services’, an inspired new vision for aged and home care services. Formerly known as St Ives Home Care, HomeCare Options, and Community Care Services, we have dedicated the last 20 years to offering professional care for older Australians right across the country.
What inspires us most is hearing what really matters to our clients for supporting happier, more fulfilled lives. It is this inspiration that is at the heart of Enrich Living Services. It is our vision to support, encourage and most importantly empower people to live their lives to the full.
Our team is focused on delivering services and are guided closely by our Enrich values of:
We see the individual and are constantly curious about what makes them who they are – what they need and expect, what makes them happy. We are open to difference – different opinions, lifestyles and choices. We are really good listeners.
We use common sense and take initiative to deliver solutions. We create opportunities instead of waiting for them to come. We are truth seekers and challenge the status quo. We embrace imagination, intuition and new ideas.
We act as one team for the greater good. We build positive relationships and offer and accept support. We are dedicated to honest, transparent and open communications. We are accountable to each other, to clients, to the goals of the organisation.
We are passionate about success for our clients and each other.We bring positivity, enthusiasm, energy and creativity to surprise and delight. We are compassionate and big-hearted.
The Enrich story
Enrich Living Services began in 2018 as a response to what our clients were telling us they wanted most. More and more people are choosing to stay at home as they get older but for the majority of us, an independent home life is about so much more than meeting a person’s care needs.
Our clients told us that it was important to feel a sense of belonging, control, to give back to friends, family and the community, to thrive socially and to occupy their lives with meaningful interactions to live fulfilling and independent lives. So the idea of ‘living services’ was born.
Enrich is focused on helping individuals, families and couples where it really matters to them – personalising living services to support meaningful, rewarding, healthy and inspired lives.
How to share your feedback
We value your feedback on our services, and continually review and improve our service delivery based on this feedback. We encourage you to talk with a team member if you have a comment, complaint, compliment, concerns or suggestion for improvement. You have the right to engage an advocate to support you in raising comments and complaints with our organisation and our staff are able to assist you with this.
To ensure we are meeting your needs, we regularly seek and monitor feedback via:
Client satisfaction surveys
The ongoing collection of verbal and written suggestions
The reviewing and monitoring of complaints and compliments
The reviewing and monitoring of your satisfaction with a complaints experience.
To share your feedback, you can:
Speak to any member of our team. Call us on 1300 20 20 03
If you are a client, it is best to call your client services manager directly
Mail to Governance Services, Enrich Living Services PO Box 1216 West Leederville WA 6901
Complaints can be made anonymously if you prefer not to be named. However, this may limit our ability to address specific concerns. If you feel your concerns have not been addressed adequately, we encourage you to contact our chief operating officer on 1300 20 20 03
For more information, please ask for a copy of our Compliments and Complaints Policy.
Whistle Blower’s Policy
Enrich Living encourages the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct and will ensure that those persons who make a report shall do so without fear of intimidation, disadvantage or reprisal under the Enrich Whistle Blower’s Policy.
Contacting external agencies
If you are not satisfied with our response to any comment or complaint, or if you prefer to deal with a third party, you may wish to contact an external complaints or advocacy organisation:
Aged Care Quality and Safety Commission
Phone Toll Free 1800 951 822 | Mail to Aged Care Quality and Safety Commission GPO Box 9819 (your capital city and state/territory)
National Aged Care Advocacy Program
Phone Toll Free 1800 700 600
Our commitment to your privacy
We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), other applicable privacy laws and related program standards.
The Enrich team is made up of a variety of skilled and passionate home, aged care and health professions who share the one vision – to make a difference in the lives of our clients.
If this sounds like you, please check our latest job vacancies before getting in touch.
Enrich Living Services is a national approved provider of Government subsidised services. This means we meet national accreditation standards. We are audited regularly against a number of standards, including the national ‘Common Care Standards’ through the Australian Aged Care Quality Agency (AACQA).
As an approved provider, we are recognised and eligible clients are subsidised through the following Government bodies:
Department of Health
Department of Veteran’s Affairs
Home and Community Care / Commonwealth Home Support Program
Disability Services (including state based disability services and NDIS).